Update on the measures we are taking to keep you safe from COVID-19

Dear Customer, At Jumia, our key priority is the health and well-being of our team members, consumers, partners and communities. We have taken precautionary measures internally and externally and made contingency plans that we will continue to assess as the situation changes.   We are committed to the highest possible hygiene standards and implementing some additional changes to our daily operations and delivery services to ensure the safest experience.    These include but are not limited to: checking employees’ body temperatures, sanitizing facilities and surfaces, using masks and gloves while handling and delivering your orders and encouraging using JumiaPay over making cash payments, when possible.    We strive to continue operating so that our customers continue to use ecommerce as a safe way to shop in these challenging times.    Here are the top measures that Jumia is taking to ensure your safety and that of our community: 1. Contactless delivery Providing a safe and hygienic shopping environment and home delivery is key, and to that commitment, we have put in place some additional measures to ensure your peace of mind. You can now have the delivery agent leave your order at your doorstep whenever possible and ring the bell to reduce contact with them. 2. Cashless payment By enabling people to pay online, we reduce handling of cash which can further reduce physical contact as well as potential person to person infection via cash notes. Jumia offers special incentive to its users to complete their transactions with JumiaPay and limit the use of cash in times where cash can be more risky for health and safety. Jumia will offer a 5% discount at checkout to all users. 3. Protective gears for our staff Orders are prepared in a quality controlled clean environment; disinfection of all surfaces has been amplified and our staff are required to wear a mask and gloves while preparing and delivering your orders.   4. Measures against price hiking and hoarding We are proud to work closely with our partners to provide access to key hygiene products at the most affordable price possible for our consumers.   5. Access to essential products Even when restaurants and grocery shops are closed, our delivery agents will continue to pick up and deliver groceries and food to you. This is an essential lifeline especially for the old and sick people at home on self-quarantine. We will continue to follow the highest possible health standards across the organization to serve our customers. Whether you are in social distancing, working from home or fighting COVID-19 we want to help you ‘’Stay Safe’’! Thank you for your continued support and loyalty; please Stay Safe, we are here for you.